Where is my order?

All orders will be filled within 7-10 business days of being placed (not including weekends or holidays).

Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way. 

Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist. 

Service Impacts

All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.

FedEx Announcement

DHL Announcement

What do I do if my shipment is delayed in transit?

We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.

DHL - 1 (800) 225-5345

USPS - 1 (800) 275-8777

FedEx - 1 (800) 463-3339

If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.


The Hollywood Undead Store does not accept returns or exchanges. Please be sure to read the description and look over the size chart carefully to ensure that you are purchasing the desired item and size. Exchanges or refunds for damaged, defective or incorrect merchandise are at the discretion of management.

In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 10 business days of receiving your order with a video and/or pictures of the damage and return the product within 30 days.

All refunds or exchanges must be requested within 30 days for domestic orders and 60 days for international orders. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) The Hollywood Undead Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Please include the following in your email to Customer Service and in your return:

  • Your order confirmation number
  • Your first and last name
  • Your mailing address
  • Your phone number
  • What you are returning and why
  • Video and/or pictures of the damage
  • How you would like us to handle your return or exchange.


We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. The Hollywood Undead Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping & handling process.

Pack your return securely, in the original package if possible, and include your packing slip. We need the entire form to identify the order.

Refunds for original and return postage costs at the discretion of management.

You will not receive a refund for your return until we receive your returned item.

All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap.

The Hollywood Undead Store cannot accept returns that smell of smoke from cigarettes, marijuana, incense, etc.

If you have any furry friends, please be sure that none of their fur is packaged with the item to be returned.

Mail to:

Hollywood Undead Returns

c/o Clique Here, Inc

801 Blacklawn Rd STE N

Conyers, GA 30012

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.


Items That Cannot Be Returned or Exchanged:

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, or undeliverable package.

  • Underwear or Bathing Suits
  • Music or Book Pre-Orders
  • Any autographed, collectible items
  • Any apparel item deemed by The Hollywood Undead Store to show obvious signs of use
  • Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
  • Any downloadable media
  • Any item that is not in its original condition for reasons not due to an error on the part of The Hollywood Undead Store.
  • Bundles/Collections
  • Limited Edition or seasonal items
  • Sale or Clearance items
  • Any item purchased on pre-order


The Hollywood Undead Store will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to The Hollywood Undead Store. The Hollywood Undead Store will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.

Please note: If a refund is agreed upon, the refund will be issued to the original form of payment. If that payment method has been lost, cancelled, or is unavailable for any reason, the refund will be issued in the form of a store credit.

All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of a lack of communication or failure to send in returns, we are no longer responsible.


Clothing and Apparel:

We cannot accept returns or exchanges on clothing that has been washed or worn. 


Music and Media:

We can only accept returns of music and media items that are unopened. 


Canceling or changing an order

If you need to cancel or change your order, please contact us at hollywoodundead@support.sparkart.com within 30 minutes of your order being placed. After that, we cannot guarantee that we will be able to honor the change. 

Please write in with the store name you purchased from and your order # and we will do our best to help you out

Please allow up to 48 hours for a response when sending an inquiry. Our business hours are 9:00am - 5:30pm (PST) Monday - Friday.

Please note, sending multiple inquiries will cause delays in our response time.


Standard Garment Sizing

Our standard garment sizing is listed below. 

All sizing is in inches.
Sizing may vary slightly by +/- 1"

Width = With article laying flat and measuring across the chest just under the arms
Height = With article laying flat and measuring top of the shoulder to bottom

(Width X Height)

Unisex Shirt

XS- 16.5” x 26”

S- 18” x 28”

M- 20” x 29”

L- 22” x 30”

XL- 24” x 31”

2X- 26” x 32”

3X- 28” x 33”


Girl’s Shirt

XS- 16” x 24.5”

S- 16.5” x 25”

M- 17.5” x 26”

L- 18.5” x 27”

XL- 19.5” x 28”

2X- 20.5” x 29”


Unisex Zip Hoodie

XS- 18.5" x 22.5”

S-  19.5" x 24”

M-  20.75" x 26”

L-  22.5" x 28.5”

XL-  23.5" x 29.5”

2X- 24.5" x 30.5”

3X- 25.5” x 31.5”


International Orders 

All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed. 

Customs and Duties

Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.

Unfortunately, we have no control over the application of charges, nor the number of charges to be levied. 


International Shipping Methods

International Economy and Standard Shipping - this is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service. 

International Expedited Shipping- These shipments will be trackable from shipment until delivery. 



What is a pre-order?

Pre-orders are orders taken prior to the official release of an album or product. 

Because we do not store credit card information, payment is taken in full at the time you place your order


When will my pre-order ship? 

We do our absolute best to ship pre-orders so they arrive on or before the official street date. 


Please note: If you order additional items with your pre-ordered item, your entire order will ship at the time of your pre-ordered goods. If you would like your other items to arrive sooner, please place a separate order. 


Where do you ship?

At this time, we are able to ship to the following countries:

Costa Rica



United States










Vatican City

Antigua and Barbuda



Puerto Rico








Dominican Republic


Saint Lucia





Saint Martin



El Salvador


Saint Vincent and the Grenadines




Macau SAR China





San Marino




















South Africa


British Virgin Islands



South Korea






Cayman Islands







Netherlands Antilles




Hong Kong SAR China

New Zealand






Turks and Caicos Islands





U.S. Virgin Islands


Cook Islands



United Arab Emirates





United Kingdom